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Privacy and cookies

At Farm Africa we are committed to protecting your privacy online. This statement explains how we will treat your personal information. If you have any questions about this please contact:

Farm Africa
9th floor
Bastion House
140 London Wall
London EC2Y 5DN

T +44 (0) 20 7430 0440
F +44 (0) 20 7430 0460

The Data Protection Act 1998 governs Farm Africa's processing of your personal data.

How do you collect information?

We collect the information you give us by email, via the various forms on the website, over the telephone, face-to-face or by postal mail. When you contact Farm Africa in relation to our activities, send or receive information, sign-up to an event or make a donation to us, you provide us with personal information.

What information do you collect?

Financial information

Farm Africa uses secure UK credit card payment and electronic commerce systems to ensure the safety of online transactions for those wishing to make donations and purchase products.

Personal information

Personal information is anything that enables us to identify you as an individual, for example, your name and email address. When you supply information to us, we are legally obliged by the Data Protection Act 1998 to ensure that the information you have provided is only used for the purpose for which it was requested, and to ensure that the data is kept securely.

What does providing my personal information mean?

When you provide us with your personal data, you are agreeing to consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.

How secure is the information I give you?

We make every effort to protect the loss, misuse, and alteration of the information under our control. In addition, we always use a secure connection when collecting personal financial information from you. However, no data transmission over the internet can be guaranteed to be 100% secure.

Will you disclose the information you collect to outside parties?

We will not sell your information to anyone else and will only share your details with trusted service providers in order to fulfil some of our services. Where external companies are used to carry out services on our behalf, these activities are carried out under contract in compliance with the Data Protection Act.

We may also need to disclose your information if required to do so by law.

Does the website use cookies?

Yes. Cookies are pieces of information which may be sent to your computer by Farm Africa when you access certain areas of our website. These may be stored on your computer's hard drive to allow us to recognise you as a user when you next visit. They are not software – they can’t be programmed or carry computer viruses. Cookies allow us to recognise your computer when you next visit our website, but they don’t tell us who you are.

We use cookies to:

  • monitor how people use our site so we can improve any problem areas
  • allow you to donate and/or buy e-cards
  • enhance our website with information from other websites, for example YouTube videos.

Third party websites set their own cookies so we don’t have direct control over how they use them. However, you can manually block these cookies using your internet browser.

Disabling cookies

Most web browsers allow some control of most cookies through the browser settings. However, disabling cookies may stop you from fully using all our website services. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the All About Cookies website.

Cookie use

We use cookies on these areas of our website:

Cookie acceptance

When you visit this site for the first time a message about cookies appears at the bottom of the screen, If you select ‘continue’ an acceptance cookie (fa_accept_cookies) will be stored on your machine, otherwise the message will always appear. Once the cookie is set the message will disappear.

Google Analytics cookies

We use Google Analytics to collect information about how visitors use our site, to help us improve the site. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited on our site.


Determining visitor session
Contains a unique visitor identifier

30 minutes from set/update


Identifying unique visitors
Contains a unique visitor identifier

2 years from set/update


Tracking traffic source and navigation
Contains a unique visitor identifier

6 months from set/update

How to reject or delete Google Analytics cookies

When you make a donation

We use cookies to track how donors come to our site. For example, we use approach codes in our internet addresses (URLs) to show us whether a donation came from:

  • a corporate partner
  • a particular online marketing campaign
  • a link shared on Twitter.

If you click a link we’re tracking, a session cookie will be dropped on your machine. This lets us know whether you make a donation within 24 hours.

Your credit/debit card information

If you use your credit or debit card to donate to us, your payment is processed by our secure third party payment provider, RSM 2000. This is done in accordance with the Payment Card Industry Security Standard (PDF). View RSM 2000’s privacy policy to find out more about how they deal with privacy.

In email

We use cookies to measure the success of the emails we send – so we know what subject lines and stories people liked the most. Although we receive this information with a person's individual email address, we don’t share this information.

Farm Africa E-cards

If you donate to us through Farm Africa E-cards, we’ll use cookies to remember what you’ve selected until you check out. We also use cookies to remember the information you type into our forms, until you finish and submit the form.

Cookies set by third party sites

To showcase our work, we sometimes embed video content from YouTube. When you visit a page with an embedded video, you may be presented with cookies from Youtube. Farm Africa does not control the dissemination of these cookies. You should check the Youtube website for more information about these.

Add This buttons

On some pages, you can use ‘share’ buttons to easily share articles about Farm Africa’s work with your friends through a number of social networks. These sites may set a cookie when you are also logged in to their service. Farm Africa does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

The Add This ‘share’ button uses the following cookies. To prevent advertising cookies being placed on your computer, Add This can place an opt-out cookie on your computer.

Can I have access to my information?

You may request a copy of any personal information that Farm Africa has about you (for which we may charge a small fee) by contacting us at the address above.

Should your personal details change, please help us to keep your information up to date by contacting us at the address given above.

Notification of change of privacy policy

We reserve the right to amend this privacy statement. Should this happen, we will post a notice of the change on the website, and you will be deemed to have accepted the changes.