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FAQs

Farm Africa e-cards

Why send Farm Africa e-cards?

E-cards are a fast, easy and fun alternative to traditional cards. Simply select the card you want to send, select the email address, and the recipient will receive a colourful animated e-card, with a message personalised by you! And the best thing is you can send your e-card to as many people as you want, so there’s no need to spend hours hand writing envelopes and cards.

How do I buy Farm Africa e-cards?

You can buy Farm Africa e-cards using credits from your account - so before you can send an e-card you need to create your account. This contains a username (your email address) and a password, and is somewhere you can store any credits you have purchased. You need one credit to send one e-card.

Buying credits is very straightforward and can be done by logging in to your account and clicking on the link to buy credits using our secure payment page. You can store credits in your account to use at a later date.

How much does it cost?

Individuals can send up to 50 e-cards for only £20. Just think how much you'll save on postage!

Our price structure is as follows:

1 card - £1.00
Up to 3 cards - £2.50
Up to 5 cards - £4.00
Up to 20 cards - £12.00
Up to 50 cards - £20.00

Can I create a corporate account?

Yes. And as corporate account holder you can take advantage of the following special features:

You can upload your company logo onto the inside page of any of our designs – perfect for sending to clients and colleagues. And to make things easier you can upload your mailing list using a CSV file.

You can also create sub accounts for your staff and colleagues, so they can send corporate e-cards on behalf of the company.

And the benefits don’t end there. Please contact us if you would like to create your very own e-card. Either choose your own design, or we can help you find a suitable one. This will of course be for your own exclusive use.

Register to set up a corporate account (remember to select the corporate option).

If you have any questions about our corporate accounts, or would like to find out more about the bespoke design service please contact our corporate team on +44(0) 20 7430 0440 and we will be happy to help (Monday to Friday 9am to 5pm).

Can I send more than one e-card at a time?

Yes! That's the great thing about sending Farm Africa e-cards - you can send them to as many people as you want - without having to handwrite the address each time!

Even if you send lots of cards at once, each recipient will only see their name displayed in the ‘To:’ field. So no need to worry about losing that personal feel!

I am unable to view the animated version of the e-card

If you are unable to view our e-cards you need to install Adobe Flash Player.

If your recipient does not have Adobe Flash Player installed, they will receive a static version of the e-card (so they will still be able to see the card you have sent) along with a prompt to install Adobe Flash Player so they can see an animated version of the card.

I sent an e-card and it wasn't received

Most missing emails are due to typing errors in the email address. So the first thing is to check you have entered the correct details.

E-cards may sometimes get caught in junk mail or spam folders. Unfortunately, this is something that we can't prevent. Please ask the recipient to check these folders.

If you or your friends are still having difficulty locating your e-card, please contact our supporter services team on info@farmafrica.org or phone us on +44(0) 20 7430 0440, Monday to Friday 9am to 5pm.

What will Farm Africa do with my contact details?

You can be assured that we do not sell our donors' details to other organisations.

When you provide your details we store them securely on our database. We only use these details to contact you about your giving, Farm Africa’s work and how you can support us, unless you ask us not to.  You can get in touch with our Supporter Services Team at any time to let us know when and how you would like us to contact you or if you would like to be removed from our mailing list by emailing them on: info@farmafrica.org. More information about data protection can be found here.

Feedback

Any comments, suggestions or complaints?

Farm Africa strives to provide the best service possible to anyone who comes in contact with the organisation. We always value any feedback from our supporters, in the form of comments, suggestions or complaints. All such feedback is recorded and reviewed regularly and we endeavour to learn from feedback and to address any issues raised fairly and efficiently.

We are a member of the Fundraising Standards Board (FRSB), and is committed to best practice in fundraising. As such, we aim to adhere to the Codes of Fundraising Practice, as established by the Institute of Fundraising.

Where your concerns relate to fundraising, you should initially contact our complaints co-ordinator, Kasia Nieduzak, via the contact details provided in the document below. Once we have received your complaint, you will receive an initial acknowledgement within two working days, and we will aim to make an initial response (after investigation) within five working days.

Read our full complaints procedure (PDF)

Farm Africa Presents

Can I still buy ethical gifts?

Due to a falling demand for virtual gifts, it is no longer financially viable for us to run the Farm Africa Presents gift scheme. But if you would still like to make a gift to Farm Africa on behalf of someone special we’d love to have your support. And you could even let them know that you have made a gift in their name by sending them a Farm Africa e-card.